Refund Policy
RETURNS
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We do not provide refunds, however we generate a credit if necessary or you can also make an exchange. Our policy lasts 30 days. If 30 days have passed since receipt of your part, we unfortunately cannot offer you a credit or an exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial credit is granted: (if applicable)
* Product with obvious signs of use.
* Product that has been opened.
*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.
* Any item that is returned more than 30 days after delivery.
Assets (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your credit request.
If your request is approved, then your credit will be processed, and a notification will be sent to you within a certain number of days.
Sale items (if applicable)
Only regular priced items can be processed. Unfortunately, sale items are not subject to these conditions.
Exchanges (if applicable)
We only replace an item if it is defective or damaged . If in this case you wish to exchange it for the same item, send us an e-mail to info@janinarossi.com and send us your item to: JANINA ROSSI, 44 rue Eugene Moussoir, Moret Loing-et-Orvanne, 77250, France.
Shipping
To return a product, you must send it by post to: JANINA ROSSI, 44 rue Eugene Moussoir, Moret Loing-et-Orvanne, 77250, France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a shipping service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.
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We do not provide refunds, however we generate a credit if necessary or you can also make an exchange. Our policy lasts 30 days. If 30 days have passed since receipt of your part, we unfortunately cannot offer you a credit or an exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial credit is granted: (if applicable)
* Product with obvious signs of use.
* Product that has been opened.
*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.
* Any item that is returned more than 30 days after delivery.
Assets (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your credit request.
If your request is approved, then your credit will be processed, and a notification will be sent to you within a certain number of days.
Sale items (if applicable)
Only regular priced items can be processed. Unfortunately, sale items are not subject to these conditions.
Exchanges (if applicable)
We only replace an item if it is defective or damaged . If in this case you wish to exchange it for the same item, send us an e-mail to info@janinarossi.com and send us your item to: JANINA ROSSI, 44 rue Eugene Moussoir, Moret Loing-et-Orvanne, 77250, France.
Shipping
To return a product, you must send it by post to: JANINA ROSSI, 44 rue Eugene Moussoir, Moret Loing-et-Orvanne, 77250, France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a shipping service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.